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Private Policy & Website Disclaimer

This statement was last updated on November 25, 2025.
We at The Rivertown Agency are dedicated to protecting the privacy of everyone we come into contact with.

1. Introduction

The Rivertown Agency (“we,” “us,” “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how information may be collected, used, and safeguarded through our website (rivertownagency.org), our branded social media pages, and any associated online platforms or digital content.

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By accessing our site or engaging with our content, you agree to the terms outlined in this policy.

2. Information We May Collect

We may collect the following categories of information:

  • Personal Information voluntarily submitted (name, email, phone number, address, etc.)

  • Information provided when requesting quotes or insurance information

  • Device, browser, and analytics data

  • Comments, inquiries, or messages submitted through the site or social platforms

  • Information collected through cookies, tracking pixels, and standard analytics tools

We do not sell or share your personal information with non-affiliated third parties for marketing purposes.

3. How Information Is Used

Information collected may be used for:

  • Providing insurance quotes and service

  • Contacting you regarding inquiries or policy information

  • Customer service and communication

  • Marketing, retargeting, and advertising

  • Website performance, analytics, and improvement

  • Legal and compliance purposes

4. Communications & Consent

By submitting your contact information through any Rivertown Agency platform, you consent to being contacted via email, phone, or SMS. Communications may include reminders, updates, offers, policy notices, or insurance-related information.

You may opt out of marketing communications at any time.

5. No Legal or Insurance Guarantee

All content on this site, including blog posts, FAQ answers, educational articles, social media posts, and digital media, is for informational purposes only and should not be interpreted as:

  • Legal advice

  • Insurance coverage confirmation

  • Binding policy interpretation

  • Guaranteed underwriting eligibility

Final policy terms are governed solely by the executed insurance contract issued by the insurance carrier.

Coverage varies by carrier, state, policy form, and underwriting approval.

6. Accuracy Disclaimer

​We strive to keep all information on our platforms accurate and current. However:

  • Rates, coverages, laws, and regulations change

  • Content may become outdated

  • Published scenarios and examples may not apply to every situation

The Rivertown Agency is not liable for any actions taken based on information obtained from our content, website, or social platforms.

7. Third-Party Links

​Our website or social content may link to external sites. We are not responsible for the privacy practices, content, or security of external websites.

8. Analytics, Tracking & Advertising

We may use tools including but not limited to:

  • Google Analytics

  • Google Ads

  • Facebook/Meta Pixel

  • Lead tracking platforms

  • Cookie-based retargeting advertising

These tools may collect anonymous data to improve user experience and advertising relevance.

Users can disable cookies through browser settings.

9. Social Media Disclaimer

Any content posted by The Rivertown Agency on:

  • Facebook

  • Instagram

  • LinkedIn

  • Google Business

  • YouTube

  • TikTok

  • Other platforms 

represents general information only and does not constitute a guarantee of pricing, insurance availability, or coverage.

User comments on our pages do not represent The Rivertown Agency’s views or advice.

10. Limitation of Liability

The Rivertown Agency, its owners, agents, employees, or affiliates are not liable for:

  • Errors or omissions in content

  • Third-party data breaches

  • Losses or damages related to website use

  • Actions taken based on website or social media content

  • Misunderstandings regarding coverage or insurance interpretations

All binding insurance terms are contained solely within your insurance policy contract documents issued by the carrier.

11. Data Protection & Security

​We maintain reasonable safeguards to protect personal information but cannot guarantee absolute digital security due to the nature of the internet.

12. Children’s Privacy

​Our content and services are intended for adults 18 and older. We do not knowingly collect data from children under 13.

13. Updates to This Policy

We may update or amend this Privacy Policy at any time. Continued use of our site constitutes acceptance of any revisions.

14. Contact Information

For privacy-related inquiries, please contact:
 

The Rivertown Agency
Email: About@rivertownagency.org
Phone: 706-530-0606

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